SkyHills Privacy Policy

At SkyHills Online Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and share your data when you access and use our services at www.skyhills.com. By registering an account or using our website, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully and contact us if you have any questions.

Who We Are

Our SkyHills Online Casino is operated by Simba N.V. and EOD Code SRL, the data controllers responsible for processing your personal information. We hold a gaming licence issued in Curaçao, which governs our operations and our obligations toward player protection. If you need to reach us regarding privacy matters, we welcome your enquiries via our support channels, including live chat available 24/7 and email at support@skyhills.com.

What Information We Collect

When you interact with SkyHills Casino, we may collect a variety of personal data to operate our platform effectively, verify your identity, and deliver a seamless gaming experience. The information we gather falls into the following categories:

Personal Identification Data

Full name, date of birth, and nationality
Residential address and contact details, including email and phone number
Government-issued identification documents for KYC (Know Your Customer) verification
Payment information, including details of cards, e-wallets, and crypto wallets used for deposits and withdrawals

Technical and Usage Data

IP address, browser type, and device information
Pages visited, session duration, and clickstream data
Gaming activity, including bets placed, games accessed, and transaction history
Login and registration data collected when you use the SkyHills login register process

Communications Data

Messages exchanged through our SkyHills live chat system
Emails sent to our support team and our responses
Feedback and enquiries submitted through our SkyHills contact channels

How We Use Your Information

We at SkyHills use the personal data we collect for specific, lawful purposes. We do not process your information beyond what is necessary for those purposes. Our primary uses of your data include:

Account management: We use your registration details to create and maintain your account, enabling secure SkyHills casino login and account access.
Identity verification: We are required to verify your identity to comply with anti-money laundering and responsible gaming obligations before processing withdrawals or granting access to certain features.
Financial transactions: We process your payment data to handle deposits (minimum €10) and withdrawals (minimum €20) via supported methods including Visa, Mastercard, Apple Pay, Google Pay, Instant Banking, Interac, Giropay, SOFORT, and cryptocurrency.
Bonus and promotions management: We use your data to administer SkyHills bonus offers, free spins, reload promotions, and our Climb the Hills loyalty missions.
Customer support: We use your communications data to respond to enquiries through our 24/7 SkyHills support team.
Legal compliance: We may process your data to meet legal and regulatory obligations, resolve disputes, and enforce our terms and conditions.
Security and fraud prevention: We monitor account activity to protect you and our platform from fraudulent behaviour and unauthorised access.

Legal Basis for Processing

Our SkyHills Casino processes your personal data on the following legal grounds:

Contractual necessity: We process your data to fulfil our obligations under the agreement established when you register an account with us.
Legal obligation: We are required to process certain data under applicable laws and licensing regulations.
Legitimate interests: We may process data to protect our platform, prevent fraud, and improve our services, where such processing does not override your rights.
Consent: Where we rely on your consent — for instance, for marketing communications — you have the right to withdraw that consent at any time.

Sharing Your Data

At SkyHills Online Casino, we do not sell your personal information to third parties. However, we may share your data with trusted service providers who assist us in delivering our services, subject to strict confidentiality obligations. These may include:

Payment processors facilitating your SkyHills withdrawal and deposit transactions
Identity verification and KYC service providers
Game software providers and platform technology partners
Fraud detection and cybersecurity services
Regulatory and law enforcement authorities where required by law

We ensure that any third parties who receive your data are bound by appropriate data protection agreements and may only use your information for the purposes specified by us.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In general, we keep records for a minimum of five years following account closure to satisfy our legal and regulatory obligations. When your data is no longer required, we securely delete or anonymise it.

Cookies and Tracking Technologies

Our SkyHills platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. These technologies help us understand how users navigate our site and improve our services accordingly. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our website. For full details, please refer to our separate Cookie Policy.

Your Rights

We at SkyHills Online Casino respect your rights regarding your personal data. Depending on applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where it is no longer required
Object to or restrict certain types of processing
Request a portable copy of your data in a machine-readable format
Withdraw consent at any time where processing is based on consent
Lodge a complaint with a relevant supervisory authority if you believe we have mishandled your data

To exercise any of these rights, please contact our support team via the SkyHills live chat or by email at support@skyhills.com. We will respond to your request within a reasonable timeframe and in accordance with applicable regulations.

Security of Your Data

We take the security of your personal information seriously. Our SkyHills Online Casino implements industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These measures include data encryption, secure server infrastructure, and access controls limiting who within our organisation can view your personal information.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you through our platform or by email. We encourage you to revisit this page periodically to stay informed about how we protect your data. Continued use of our SkyHills casino services following any updates constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us at support@skyhills.com or through the SkyHills contact options available on our website.

Content updated: July 24, 2026